1. Qualifications:

1. Current student at a Ministry of Education-recognized college or university; administrative experience is a plus.
2. Proficient in Microsoft Office (Excel, Word, PowerPoint).
3. Familiar with Google Meet for video conferencing.
4. Responsible, detail-oriented, with strong service and communication skills.
5. Ability to assist with office computer, internet, and online management platform issues is a plus.
6. Preference for candidates available long-term (at least 1 academic year), but not limited to this. Students with fewer course credits or graduate students working on their thesis are encouraged to apply.
7. International students must have a valid residence permit and work permit copies.

 

2. Job Responsibilities: Assist with customer service tasks related to the English distance learning program, including:

1. Familiarity with the distance learning buddy manual and customer service procedures.
2. Listening and quickly responding to buddy/school inquiries.
3. Resolving questions from buddies/schools: clarifying reasons for class absences, guiding operations, and providing consultation services.
4. Recording feedback from buddies/schools and sharing personal insights.
5. Committing to follow up on matters raised by buddies/schools, including filling out related forms.
6. Assisting with other ad hoc tasks assigned by the project office.

 

3. Work Schedule:

• Monday to Friday (excluding public holidays), from 4 PM to 8 PM, for 4 hours each day. Shifts are scheduled, with a minimum of 4 hours per week; candidates available for more hours will be given priority.

 

4. Compensation:

• Pay according to the Ministry of Labor's announced hourly minimum wage, including labor insurance and retirement benefits, with dinner provided.

 

5. Work Location:

• Based on project needs, at the NTNU English Department's Distance Learning Program Office (No. 201, Xizang Road, Wanhua District, Taipei City, inside Wanhua Junior High School).

 

6. Employment Period:

• Start date will be determined by the university. There is a three-month probation period, during which pay will be based on actual hours worked. Upon passing the evaluation after the probation, candidates with good performance may be re-hired for the duration of the project.

 

 

7. Application Instructions:

(1) Applicants should prepare the following documents (merge all into a single PDF):

1. Resume (including a recent photo, brief work experience, daytime contact number, mobile number, and available work hours from Monday to Friday).
2. Copy of student ID (front and back) or proof of enrollment.
3. Copy of bank passbook cover.
4. International students must also include copies of valid residence and work permits.
5. Any additional supporting documents (e.g., certificates for administrative work experience).

(2) Submit the application documents via email to Mr. Qiu at yulichiu@ntnu.edu.tw by March 31, 113. The email subject should state: "Application for Part-Time Customer Service Assistant - NTNU English Department Distance Learning Program — [Your Name]." Applications not following the format will not be considered. Those who pass the initial review will be notified for an interview.

(3) Contact: Mr. Qiu,     Email: yulichiu@ntnu.edu.tw ,     Phone: (02) 8979-5489

 

8. Other Important Notes:

1. If the information provided in the resume is found to be false or incomplete, or if any submitted documents are forged, altered, or misused, the admission will be revoked upon discovery. For any unresolved matters, the university's relevant regulations will apply (please refer to the Human Resources Office webpage for details).

2. Qualified candidates will be notified via email or phone. Applications will be reviewed on a rolling basis, and those who pass the qualification check will be contacted for interviews based on their application order. Candidates not meeting the requirements will not receive further notice. Recruitment may end early once suitable candidates are found, and those not selected will not be notified.

3. The selection process may include up to 2 additional alternate candidates, valid for one month from the confirmation of selection results. If not notified within this period, the alternate candidates will lose their eligibility.